KUSUMAWARDANI, Citra; ZAINIDA, Maya Revanola. Pengukuran Kepuasan Pelanggan Terhadap Kondisi Bancik Kereta Api Memanfaatkan Metode Customer Satisfaction Index dan Importance Performance Analysis. National Conference on Electrical, Informatics and Industrial Technology (NEIIT), [S. l.], v. 1, n. 1, p. 210–216, 2024. Disponível em: http://ojs.ft.uniska-kediri.ac.id/index.php/neiit/article/view/45.. Acesso em: 5 jul. 2025.